PBA Health: Let Them Down Easy: 5 Tips to Say “No” in Your Independent Pharmacy

PBA Health: Let Them Down Easy: 5 Tips to Say “No” in Your Independent Pharmacy

As an independent community pharmacy owner, manager or pharmacist, you’re likely faced with frequent requests.

You probably say, “yes” to as many of your patients’ and partners’ requests as possible. But, if you’re asked for advice about a procedure outside your scope of practice, for a sizeable donation to a charity, or to attend an event you don’t have time for, you will occasionally have to say, “no” to these appeals.

Saying, “no” can be hard, and it’s even more difficult when you have to say, “no” to something that you wish you could say, “yes” to. You don’t want to close the door on future possibilities to work with partners or to serve your patients, but you also can’t say, “yes” to everything and risk overextending yourself.

Fortunately, you can decline a request and still maintain positive working relationships with key partners.

Use these tips for saying, “no,” nicely the next time you have to rebuff an invitation.... [Read more at PBA Health]